Shipping policy
Shipping Policy
Last updated: 8 August 2026
Paw Comfort UK dispatches orders from a UK local warehouse. This policy explains our current processing and delivery timeframes for orders placed through pawcomfort.co.uk.
Order processing
- Orders are normally processed within 1–2 business days.
- Business days are Monday to Friday, excluding UK bank holidays.
- Orders placed after normal business hours, at weekends or on bank holidays begin processing on the next business day.
Estimated delivery
After dispatch, delivery normally takes 3–7 business days. The estimated total time from order placement is therefore generally 4–9 business days.
Delivery estimates are not guaranteed. Severe weather, peak trading periods, courier disruption, remote locations or incorrect address details may cause delays. If a material delay affects your order, please contact us so we can investigate.
Shipping charges
Shipping charges and any free-delivery threshold are shown at checkout before payment. Orders over £100 currently qualify for free standard UK delivery unless a different charge is clearly displayed for the destination or product.
Tracking
When tracking is available, we will send a dispatch confirmation email with the carrier and tracking details. Tracking may take up to 24 hours to update after dispatch.
Delivery address
Please check the delivery address before completing checkout. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or been dispatched.
Missing, delayed or damaged deliveries
If tracking shows a problem, the parcel has not arrived within the estimated window, or the parcel arrives visibly damaged, email pawcomfort.sara@gmail.com with your order number and relevant photographs where applicable. We will work with the carrier and explain the next steps.
Contact
Paw Comfort UK
Email: pawcomfort.sara@gmail.com