Shipping policy

Shipping Policy

At Paw Comfort, we are committed to providing a seamless and efficient shopping experience. Below is our shipping policy outlining the processing and delivery details for your orders.

Order Processing

  • Processing Time: All orders are processed and dispatched within 2 business days from our UK local warehouse.
  • Business Days: Our business days are Monday to Friday, excluding public holidays.

Shipping and Delivery

  • Free Shipping: We offer free shipping on all orders national wide.
  • Delivery Time:
    • For most cities, orders will arrive within 3-5 business days.
    • For remote and rural areas, delivery times may be longer.

Shipping Carriers

We partner with reliable shipping carriers to ensure your orders are delivered promptly and securely. Once your order is dispatched, you will receive a shipping confirmation email with tracking information so you can monitor the status of your delivery.

Address Accuracy

To ensure timely delivery, please provide accurate and complete shipping information when placing your order. Paw Comfort is not responsible for delays or misdeliveries resulting from incorrect or incomplete addresses provided by customers.

Order Tracking

Once your order is dispatched, you will receive an email with a tracking number. You can use this number to track your order’s progress and estimated delivery date.

Delivery Issues

If you experience any issues with your delivery, such as delays or missing packages, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue promptly.

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us:

Paw Comfort
Email: help@pawcomfort.com.au

Thank you for choosing Paw Comfort! We appreciate your business and look forward to serving you and your pets.